Business communications is an essential element within any
organisation, it enables information to be passed to a variety of stakeholders
in numerous forms and methods however it is essential that each method of
communication is fit for the purpose intended.
A stakeholder is an individual or group with an interest in the operations of an organisation.
Oral communication:
Introductions:
In business situations in the UK and US it generally involves a formal handshake.
Punctuality is considered to be very important.
Formality is taken to a different level in Japan:
Interviews:
Do's and don'ts?
Business meetings:
These are covered in more depth in the final task in this unit.
Customer service:
Sales and marketing:
What communication skills are necessary in a sales environment?
What communication skills are necessary in a sales environment?
