For a Business Lecturer: Details here.
For BA cabin crew.
What would you include in a job description for this role?
Click on the picture:
For Pimlico Plumbers?
Sample job description for a plumbing business. Details here.
Person specification:
Person Specification: Main Crew
Qualifications
|
Essential
(E)
Desirable
(D)
|
Identified by
|
Maths and English GCSE (or equivalent)
grade C or above
|
E
|
Application
|
Experience and Knowledge
|
Essential
(E)
Desirable
(D)
|
Identified by
|
Previous
experience working within a Customer Service role
Knowledge of how an airline like BA
CityFlyer operates
Knowledge of safety procedures, service
style and standards to ensure delivery of an exceptional standard
|
E
D
D
|
Application/Interview
Application/Interview
Application/Interview
|
Skills and Abilities
|
Essential
(E)
Desirable
(D)
|
Identified by
|
Excellent communication skills both
verbal and written
Excellent relationship and rapport
building skills
Reliable, motivated team player with a
flexible approach
A proven customer service approach
Safety focused, with the ability to
remain calm and diffuse challenging situations under pressure
Effective and confident in decision
making, through the use of CRM
|
E
E
E
E
E
E
|
Interview and Group Exercise
Interview and Group Exercise
Application/Interview
Application/Interview
Application/Interview
Application/Interview
|
Special Attributes
|
Essential
(E)
Desirable
(D)
|
Identified by
|
Aged18 or over at the time of your
application
Minimum height 5'2" (1.58m)
Hold a valid EU Passport with the unrestricted right to
live and work in the UK
To be prepared to undergo a Criminal Record Check (CRC)
for all countries of residence for six months or more in the previous five
years
Able to report for work at your airport
base within 90 minutes of call-out
Prepared to conform to all British
Airways uniform standards
Ability to work to a roster pattern
(including anti-social hours) all year round
|
E
E
E
E
E
E
E
|
Application
Interview
Interview
Application/Interview
Application/Interview
Application/Interview
Application/Interview
|
For Pimlico Plumbers?
Sample person specification for a plumbing business. Details here.
